• Why am I not receiving emails from Slotsandbets?

    First, you should check if you are subscribed to our newsletter. This can be done by going to "My profile", section "Contacts". There you will be able to check if you have a check mark on "Subscribe to the newsletter by e-mail".

    If you have a subscription, we recommend that you check your spam and junk folder.
    If you are still not receiving emails from Slotsandbets, please contact s[email protected] and we will help you resolve this issue.

  • How can I become a member of the loyalty program?

    All Slots & Bets players automatically become members of our loyalty program and everyone can get great rewards just for playing. All you have to do is play your favorite games.

  • What privileges will I get if I actively participate in the Slots&Bets loyalty program?

    Slots & Bets offers its users a wide variety of rewards for increasing loyalty levels such as: 10% Friday cashback, a variety of free spins on weekends, weekly Reload bonuses, monthly deposit bonuses, Cash bonuses, private tournaments, increased withdrawal limits, gifts on special occasions , such as a birthday, as well as a personal manager who will accompany you every step of the way - this is just the tip of the iceberg!

  • How to reach the maximum VIP level of the loyalty program?

    The more you play, the higher your level, the more privileges you get. If you become a regular Slots & Bets player, you can enter our exclusive VIP club with special rewards.

     

  • How to place a bet on sports?

    Select the sport you are interested in, in the left menu (in sportsbook), then choose the name of the tournament. A line will open in front of you where you can select an event and a coefficient on the expected outcome of this event.

    You can find additional outcomes for the proposed events by clicking on the link.

    Your chosen coefficient will be automatically added to the coupon. You only need to select the bet type and bet amount and click the button "Make bet".

    The start time of events is displayed in accordance with the time zone set in the operating system settings of the device through which you access the website.

    Live bets are accepted in the same way. In the sportsbook, go to the “Live” section, and you'll see a line with a convenient interface infront of you, the data on which will be updated online. All events in the Live Betting section take place in real time. Select an event and a coefficient on the expected outcome of this event. Your chosen coefficient will be automatically added to the coupon. You only need to select the amount of the bet and click the "Make Bet" button.

  • What are the types of bets and how to place them?

    Ordinary - a bet on the prediction of the outcome of one event. The win on a single bet is equal to the product of the bet amount by the coefficient set for the given outcome of the event.
    To place an Express bet, select two or more event outcomes (but not more than 20). In the bet slip, make sure that the Express tab is selected, then enter the bet amount and click on the “Bet” button.
    System - a complete combination of parlays of a given size from a predetermined number of events (the maximum number of events in the system is 20).
    To place a System bet, select three or more event outcomes (but not more than 20). In the bet slip, make sure that the System tab is selected, select the bit depth of the system, then enter the bet amount and click on the “Bet” button.
    For more detailed rules, please follow the link.

  • How can I make sure that my bet was accepted?

    After you confirm your bet on the coupon by clicking the "Make Bet" button, You will see a confirmation window that Your bet has been successfully accepted. Each successfully placed bet appears in the My Bets section at the top of the Sportsbook sidebar. Please note that a bet that has already been placed cannot be cancelled. Also, mistakenly placed bets cannot be cancelled.

  • Where can I view my bets?

    To view your bets, go to My Bets section at the top of the Sportsbook sidebar. In the window that opens, select the period and the status of rates by filters.

  • What is cash out?

    Cashout (bet sale) is an option that allows players who have made bets, to withdraw money from a bet ahead of time. In this case, you either earn less than the originally planned amount, or you lose, but less than you could lose without using the cashout. 

  • My bonus timed-out. Why could this happen?

    In accordance with the terms of the promotion, the bonus funds may be canceled after the end of the promotion.

  • How can I use the promocode?

    If you have a promocode, You have to enter it during the registration in the "Promocode" field. 

  • What is "bonus wagering"?

    The wagering of the bonus occurs during the game in the games, which are allowed by the bonus terms. When wagering, Your bets are summed up until the value of this amount reaches the desired value. Usually this is the amount of the bonus multiplied by the amount of the wager. Example: if the bonus amount is 100 euros, and the wager is x5, then to complete the wagering you will need to place bets on: 100 euros × 5 = 500 euros.

  • What is a "Bonus?"

    Slots & Bets has a rich assortment of bonuses designed for all types of players. A bonus is extra money, free spins or other rewards. The most popular form of bonus is the deposit bonus and free spins.
    If you are offered a first deposit bonus, for example 100% up to 100 EUR + 30 FS, you can subscribe to it and activate it by making a deposit. In this case, you will receive double the amount + 30 free spins, thereby increasing your chances of winning in our extensive library of games.
    For example, if you deposit €50, we will give you an additional €50 and 30 free spins on a game of your choice, meaning you will have €100 to play and 30 free spins to start.

  • Which bonuses can I get at Slots & Bets?

    Each registered user in Slots & Bets has the opportunity to receive a Welcome Package - 350% up to 1000 EUR + 150 free spins. The welcome package consists of the following 6 bonuses:

    - 20 FS for registration;

    - 100% bonus up to 100 EUR + 30 FS for the first deposit;

    - 50% bonus up to 200 EUR + 20 FS for the second deposit;

    - 50% bonus up to 300 EUR + 30 FS for the third deposit;

    - 50% bonus up to 300 EUR + 20 FS for the seventh deposit;

    - 100% bonus up to 100 EUR + 30 FS for the tenth deposit.

    In addition, Slots & Bets offers a variety of Reload Bonuses, 10% Cashback on Fridays, Loyalty Level Up Bonuses, Cash Bonuses, Birthday Bonuses, Individual Bonuses, Themed Bonuses and more.
    Visit our Promotions and Bonuses pages for more details on each bonus.

  • How can I activate the bonus?

    First, you need to subscribe to the bonus in the "My profile" section - "My bonuses" - "Available" bonuses tab. After the bonus subscription is completed, you need to make a deposit in order for the bonus activation event to be executed. After that, the active bonus will be displayed in the section "My profile" - "My bonuses" - "Active" bonuses tab.

  • How can I activate my free spins?

    1. Slots & Bets offers you free spins in combination with a deposit bonus. Therefore, they are part of the deposit bonus. Winnings from free spins are credited to your bonus balance.
    To activate free spins, you need to subscribe to the preferred bonus in the "My profile" section - "My bonuses" - "Available" bonuses tab. After the bonus subscription is completed, you need to make a deposit in order for the bonus activation event to be executed.
    An active bonus will be displayed in the  "My profile" section - "My bonuses" -  "Active" bonuses tab.

    2. Slots & Bets also offer you free spins without a combination with a bonus. To activate free spins, you need to subscribe to the preferred bonus in the "My profile" section - "My bonuses" - "Available" bonuses tav. After the bonus subscription is completed, you need to make a deposit in order for the bonus activation event to be executed.
    An active bonus will be displayed in the  "My profile" section - "My bonuses" -  "Active" bonuses tab.

  • How does wagering work on games available on Slots & Bets?

    Slot games - 100% (except for the list of providers prohibited from wagering and slot games from the list of games prohibited from wagering, which are listed in the “General Rules of Bonus Policy”)
    ALL other types of games - 0%.
    Example: You bet 100 EUR on slot machines. These 100 EUR will be taken into account when wagering the bonus, because the slots have 100%.

  • Where can I see how much I have left to wager my bonus?

    To see the total wagering amount and how much you have already wagered, you need to find your active bonus, which is displayed in the "My profile" section - "My bonuses" - "Active" bonuses tab. On the card of this bonus you will find the bonus wager.

  • Is it possible to block my account or take a break for a certain period of time?

    Yes, there is such a possibility. We provide our players with the option of self - exclusion or taking a break (time-out) for a specified period .

    If You want to exclude yourself from gambling, please, contact our customer support  or send an email to the Administration  [email protected] indicating the blocking period: 6 months, 1 year, 3 years or 5 years.
    Please note that self-exclusion is permanent for a set period of time and cannot be undone for Your own safety.

    There is also a "Time Out" option that allows You to take a short break from the game for a period you set: 24 hours, 1 week, 1 month or 2 months. If You want to take a short time-out in the game, You should contact our customer support or the Administration at [email protected] and indicate the period for which you want to take a timeout.

  • I feel like I have a gambling problem. Where can I get help?

    If You feel that You or someone You know may have a gambling problem, we suggest You to visit www.gambleaware.co.uk. Alternatively, You can seek assistance by contacting our support team. Our agents will guide You through the process of getting help.

  • I was asked to pass verification, what is it for?

    According to the rules, the administration of the Slots&Bets casino may request documents confirming the identity of the player. In order for Your account to be verified, You need to upload a photo of your document in the "Documents" section, which You can find in the side menu of Your Profile. This procedure is simple and fast. In the event that you cannot present documents for any reason, the Company has the right to suspend your account until the identity is confirmed. 

     

  • How long does it take to check my documents?

    The Slots&Bets team approaches the verification of documents very responsibly, so You won't have much time to wait. Please, in order to speed up the verification process, upload documents in good quality following the instructions in the “Documents” section.

     

  • Is my personal information safe at Slots&Bets Casino?

    We use advanced encryption technologies to transmit and store data. Your personal data (name, address, credit card information, and so on) are under reliable protection. For more information, please see our Privacy Policy.

     

  • Does Slots&Bets conduct fair play?

    Slotsandbets only provides its users with games from game providers whose integrity has been verified by various gambling commissions and which have the appropriate licenses to confirm this. We do not work with dubious game providers who cannot provide fairness test results for their games. Moreover, Slotsandbets complies with the requirements for licensing gaming operators from the Government of Curacao.

     

  • What sources are used for calculations of bets?

    Sources of results when calculating bets are given in the footer of the website in the "Sports Betting Rules" section, paragraph 6 "Sources".

  • How to play on our website?

    In order to start playing for real money, You just need to register or log into Your profile, replenish your game account, then hover your mouse over the game you like and select "Play". If you want to play for free, You just need to select the game and click the "Demo" button.

  • Can I play at Slots&Bets for free?

    Of course You can! You can try almost all the games offered on our website for free in Demo mode, and at the same time taste the magical world of online casinos, so don't hesitate and start playing!

  • Games are not loading. What do I have to do?

    Refresh the page and open the game again. If the problem persists, do one of the following:
    - clear the browser cache;
    - close the browser and open it again;
    - open the page with the game using another browser.

    Also, we strongly recommend that you check if you have the latest versions of Java and Flash installed on your computer.
    You can download Java here.
    You can download Flash here.

    If none of the suggested options helped, please contact our support team.

  • What happens if the game freezes in the middle of a round?

    If Your game is stuck, the next time You open it, it will continue where it left off, so You won't lose any winnings. If You are unable to return to the game, the round will be completed on the server, even if Your computer freezes or the Internet stops working.

  • How to find a specific game?

    In order to quickly find a specific game, You can use the search on the main page or in the "Casino" section of our website, typing the name of the game You are interested in.
    Also, the Slot&Bets website has an extensive filter for the selection of game categories, which will make it easier for You to find the right game. If You remember only the name of the game provider, then You can also use the filter by game providers on our website.
    However, please, pay attention to Your country of residence, as this factor may affect the absence of the game, because each game provider has its own list of prohibited countries.

  • I added the game to my favorites, where can I find it?

    You can find the games that You have added to “Favorites” in the side menu of the website, in the “Casino” section, the “Favorites” subsection. And also on the Casino page in the category line.

     

  • How do I make deposits?

    First of all, choose Your wallet in the preferred currency. Click on the "Deposit" button in the upper right corner of the desktop version of the website or click on the “Deposit” button if you’re using mobile. Select the deposit method. If necessary, please fill in the fields in the deposit pop-up window and enter the deposit amount. To complete the transaction click "Deposit" and follow the instructions. The money will be credited to your account immediately after the payment is processed. This usually takes a few seconds. If Your balance is not credited within an hour, contact slotsandbets.com support.

    You are offered various payment methods on our website for account replenishment: cards (Visa, Mastercard, Maestro), wallets (Piastrix, Kvitum, FKWallet, JetonWallet, Jeton Cash, PerfectMoney, ЮMoney, Advcash etc.), as well as cryptocurrency methods

  • What should I do if my deposit failed or gives an error?

    First, check the correctness of all filled data in the deposit form. Perhaps You made a mistake somewhere or left the field blank.
    If You are sure that all data is entered correctly, then pay attention to the limits set in the payment method. Perhaps they may not match Your desired top-up amount.
    Another problem may be the processing of the payment on the bank's side. In this case, we recommend that You wait a couple of minutes and reload the page. If the problem is not resolved, you need to contact your bank's support service for more information.

  • When would  the credited funds appear on my gaming account?

    All deposits made by You should be credited to your gaming account instantly. However, in the case of using the method through bank cards, slight delays are possible.

  • Are any transaction fees charged to my account?

    There is no commission for deposits or withdrawals; however, a fee may be charged for any currency conversion by your payment system or by your card’s issuing bank. 

  • Can I use digital wallets, bank cards, etc. that do not belong to me when making a deposit?

    No, You can’t. You can use only Your own e-Wallets and/or bank cards. The use of another individual's bank cards for making deposits is strictly forbidden.

     

  • I made a deposit, but the credited funds do not appear on my balance.

    Don’t hesitate, we will definitely deal with the issue and the funds will be displayed on Your balance!
    First of all, You need to contact our support team and send us a screenshot of the missing deposit.
    Please try to provide us with as many details about this transaction as possible in order to expedite the resolution of the situation. Contact our support team or email us at [email protected].

     

  • When and how can I withdraw funds from my account?

    Before a withdrawal is allowed to be made, you must enter the amount of funds you deposited at least 3 times..
    To withdraw funds, You need to go to “My Profile” and go to the "Wallet" section. Then, You have to choose the wallet in the preferred currency, click on "Withdraw" and follow the instructions. Please note that on our website You can only make 1 withdrawal request per day. 

  • What do I need to know before making a withdrawal request?

    Before making a withdrawal request, please make sure that You’ve filled out all the necessary fields in "Your profile". Only after we verify that Your details are correct will we be able to grant Your withdrawal request.

     

  • How to register at slotsandbets.com?

    Registration on the site Slots&Bets can be done in a few simple steps. Follow few simple steps and start winning!

    In order to open a gaming account - click on the button "Sign Up" in the upper right corner. You can register via social networks, or using your e-mail address or phone number by filling in the necessary fields with relevant information.

    Read the terms of the website, check that you agree with them and click "Sign Up". If you've chosen to sign up via email, then you will receive a message that contains a confirmation code. Enter this code on the confirmation page or follow the link to finish registration.

    We wish you a pleasant game!

     

  • What should I do if I have not received a confirmation email?

    At the beginning, please check your Spam folder — it is possible that our email ended up in there. Make sure that you are receiving emails from other senders without any issues. If everything is in order but there is still no confirmation email from our company either in the inbox or spam folders, double check your email address to make sure you entered it correctly. Try typing in your email address on the registration page one more time. You can also request to send a second email with a confirmation code in your profile, in the "Contacts" section. If you continue having issues, please contact our support team (the chat icon in the bottom-right corner).

  • In what currency can I open an account?

    You can open an account in any currency offered on the registration form. It is also possible to add wallets in any currencies from those, which are offered on our website.
    We support the following “FIAT” currencies: Euro (EUR), US Dollar (USD), Russian Ruble (RUB), Canadian Dollar (CAD), Kazakh Tenge (KZT), Ukrainian Hryvnia (UAH) and Polish Zloty (PLN).
    As well as cryptocurrencies: Dogecoin (DOGE), Bitcoin (BTC), Litecoin  (LTC), Ethereum (ETH), Bitcoin Cash (BCH), Ripple (XRP), Cardano (ADA), Tether (USDTE

     

  • Can I have multiple accounts?

    Each Client can have only one gaming account. When noticing a client with more than one account, the Company reserves the right to block the detected account/accounts and all winnings on them. Multi-accounting on the Slots&Bets website is strictly prohibited. Re-registration is allowed only with the permission of the Administration.  In order to get more acquainted with the rule, you should visit our Terms&Conditions, section 3. Multi Accounting on our website.

  • Can I register if I am under the age of 18?

    No, You can’t. A Slotsandbets user can be only the person deemed competent who is 18 years old.

  • I forgot my password from my account, what are my next steps?

    To recover Your password, you need to click on the link "Forgot your password" in the “Login” form. You’ll be transferred to the “Password Recovery” page, where You’ll have to fill in all the required fields. After finishing the procedure, You will receive a link to reset your password to the email address or phone number you specified.

  • What if I have forgotten the email address I used during the registration process?

    We recommend You to not repeat the registration process, please contact our support team and we will help You recover your sign in information.

  • I have changed my email address, what are my options?

    Email is one of the parameters of Login to Your account. It is not recommended to change your email address for your financial security reasons, as a change of email address will be considered as a change of its owner. It is not recommended to change your email address for your financial security reasons, as a change of email address will be considered as a change of its owner. If You’re still sure that You have to change your email,  we advise You to contact our support team.

     

  • I entered incorrect data during registration or while completing my profile, what are my options?

    We earnestly ask You to carefully check the data when completing the registration form, as well as filling out Your profile information, as we reserve the right to block the account and/or cancel all winnings made from this Account if false or inaccurate data is detected. If You make a mistake, You should contact our support service, which will start the procedure of identification of the owner of the personal account.

     

  • From which countries is it forbidden to register and play at Slots&Bets?

    It is prohibited by licensing law to accept players from the following countries on Slots&Bets website:: Aruba, Bonaire, Curacao, Netherlands, France, Australia, UK, USA, Saba, Statia, Saint Martin, Iran, North Korea, Austria.

  • Where can I access my “Personal” information?

    In order to find the “Personal” information, you need to click on the profile icon. Then You get to the “My Profile” page in the “Personal” information section.

     

  • What if I already have an account at Slots&Bets? How can I find out this information?

    To clarify this issue, we advise You to contact our support team or email us at [email protected]

  • How to register at slotsandbets.com?

    Registration on the site Slots&Bets can be done in a few simple steps. Follow few simple steps and start winning!

    In order to open a gaming account - click on the button "Sign Up" in the upper right corner. You can register via social networks, or using your e-mail address or phone number by filling in the necessary fields with relevant information.

    Read the terms of the website, check that you agree with them and click "Sign Up". If you've chosen to sign up via email, then you will receive a message that contains a confirmation code. Enter this code on the confirmation page or follow the link to finish registration.

    We wish you a pleasant game!

     

  • What should I do if I have not received a confirmation email?

    At the beginning, please check your Spam folder — it is possible that our email ended up in there. Make sure that you are receiving emails from other senders without any issues. If everything is in order but there is still no confirmation email from our company either in the inbox or spam folders, double check your email address to make sure you entered it correctly. Try typing in your email address on the registration page one more time. You can also request to send a second email with a confirmation code in your profile, in the "Contacts" section. If you continue having issues, please contact our support team (the chat icon in the bottom-right corner).

  • In what currency can I open an account?

    You can open an account in any currency offered on the registration form. It is also possible to add wallets in any currencies from those, which are offered on our website.
    We support the following “FIAT” currencies: Euro (EUR), US Dollar (USD), Russian Ruble (RUB), Canadian Dollar (CAD), Kazakh Tenge (KZT), Ukrainian Hryvnia (UAH) and Polish Zloty (PLN).
    As well as cryptocurrencies: Dogecoin (DOGE), Bitcoin (BTC), Litecoin  (LTC), Ethereum (ETH), Bitcoin Cash (BCH), Ripple (XRP), Cardano (ADA), Tether (USDTE

     

  • Can I have multiple accounts?

    Each Client can have only one gaming account. When noticing a client with more than one account, the Company reserves the right to block the detected account/accounts and all winnings on them. Multi-accounting on the Slots&Bets website is strictly prohibited. Re-registration is allowed only with the permission of the Administration.  In order to get more acquainted with the rule, you should visit our Terms&Conditions, section 3. Multi Accounting on our website.

  • Can I register if I am under the age of 18?

    No, You can’t. A Slotsandbets user can be only the person deemed competent who is 18 years old.

  • I forgot my password from my account, what are my next steps?

    To recover Your password, you need to click on the link "Forgot your password" in the “Login” form. You’ll be transferred to the “Password Recovery” page, where You’ll have to fill in all the required fields. After finishing the procedure, You will receive a link to reset your password to the email address or phone number you specified.

  • What if I have forgotten the email address I used during the registration process?

    We recommend You to not repeat the registration process, please contact our support team and we will help You recover your sign in information.

  • I have changed my email address, what are my options?

    Email is one of the parameters of Login to Your account. It is not recommended to change your email address for your financial security reasons, as a change of email address will be considered as a change of its owner. It is not recommended to change your email address for your financial security reasons, as a change of email address will be considered as a change of its owner. If You’re still sure that You have to change your email,  we advise You to contact our support team.

     

  • I entered incorrect data during registration or while completing my profile, what are my options?

    We earnestly ask You to carefully check the data when completing the registration form, as well as filling out Your profile information, as we reserve the right to block the account and/or cancel all winnings made from this Account if false or inaccurate data is detected. If You make a mistake, You should contact our support service, which will start the procedure of identification of the owner of the personal account.

     

  • From which countries is it forbidden to register and play at Slots&Bets?

    It is prohibited by licensing law to accept players from the following countries on Slots&Bets website:: Aruba, Bonaire, Curacao, Netherlands, France, Australia, UK, USA, Saba, Statia, Saint Martin, Iran, North Korea, Austria.

  • Where can I access my “Personal” information?

    In order to find the “Personal” information, you need to click on the profile icon. Then You get to the “My Profile” page in the “Personal” information section.

     

  • What if I already have an account at Slots&Bets? How can I find out this information?

    To clarify this issue, we advise You to contact our support team or email us at [email protected]

  • How do I make deposits?

    First of all, choose Your wallet in the preferred currency. Click on the "Deposit" button in the upper right corner of the desktop version of the website or click on the “Deposit” button if you’re using mobile. Select the deposit method. If necessary, please fill in the fields in the deposit pop-up window and enter the deposit amount. To complete the transaction click "Deposit" and follow the instructions. The money will be credited to your account immediately after the payment is processed. This usually takes a few seconds. If Your balance is not credited within an hour, contact slotsandbets.com support.

    You are offered various payment methods on our website for account replenishment: cards (Visa, Mastercard, Maestro), wallets (Piastrix, Kvitum, FKWallet, JetonWallet, Jeton Cash, PerfectMoney, ЮMoney, Advcash etc.), as well as cryptocurrency methods

  • What should I do if my deposit failed or gives an error?

    First, check the correctness of all filled data in the deposit form. Perhaps You made a mistake somewhere or left the field blank.
    If You are sure that all data is entered correctly, then pay attention to the limits set in the payment method. Perhaps they may not match Your desired top-up amount.
    Another problem may be the processing of the payment on the bank's side. In this case, we recommend that You wait a couple of minutes and reload the page. If the problem is not resolved, you need to contact your bank's support service for more information.

  • When would  the credited funds appear on my gaming account?

    All deposits made by You should be credited to your gaming account instantly. However, in the case of using the method through bank cards, slight delays are possible.

  • Are any transaction fees charged to my account?

    There is no commission for deposits or withdrawals; however, a fee may be charged for any currency conversion by your payment system or by your card’s issuing bank. 

  • Can I use digital wallets, bank cards, etc. that do not belong to me when making a deposit?

    No, You can’t. You can use only Your own e-Wallets and/or bank cards. The use of another individual's bank cards for making deposits is strictly forbidden.

     

  • I made a deposit, but the credited funds do not appear on my balance.

    Don’t hesitate, we will definitely deal with the issue and the funds will be displayed on Your balance!
    First of all, You need to contact our support team and send us a screenshot of the missing deposit.
    Please try to provide us with as many details about this transaction as possible in order to expedite the resolution of the situation. Contact our support team or email us at [email protected].

     

  • When and how can I withdraw funds from my account?

    Before a withdrawal is allowed to be made, you must enter the amount of funds you deposited at least 3 times..
    To withdraw funds, You need to go to “My Profile” and go to the "Wallet" section. Then, You have to choose the wallet in the preferred currency, click on "Withdraw" and follow the instructions. Please note that on our website You can only make 1 withdrawal request per day. 

  • What do I need to know before making a withdrawal request?

    Before making a withdrawal request, please make sure that You’ve filled out all the necessary fields in "Your profile". Only after we verify that Your details are correct will we be able to grant Your withdrawal request.

     

  • How to play on our website?

    In order to start playing for real money, You just need to register or log into Your profile, replenish your game account, then hover your mouse over the game you like and select "Play". If you want to play for free, You just need to select the game and click the "Demo" button.

  • Can I play at Slots&Bets for free?

    Of course You can! You can try almost all the games offered on our website for free in Demo mode, and at the same time taste the magical world of online casinos, so don't hesitate and start playing!

  • Games are not loading. What do I have to do?

    Refresh the page and open the game again. If the problem persists, do one of the following:
    - clear the browser cache;
    - close the browser and open it again;
    - open the page with the game using another browser.

    Also, we strongly recommend that you check if you have the latest versions of Java and Flash installed on your computer.
    You can download Java here.
    You can download Flash here.

    If none of the suggested options helped, please contact our support team.

  • What happens if the game freezes in the middle of a round?

    If Your game is stuck, the next time You open it, it will continue where it left off, so You won't lose any winnings. If You are unable to return to the game, the round will be completed on the server, even if Your computer freezes or the Internet stops working.

  • How to find a specific game?

    In order to quickly find a specific game, You can use the search on the main page or in the "Casino" section of our website, typing the name of the game You are interested in.
    Also, the Slot&Bets website has an extensive filter for the selection of game categories, which will make it easier for You to find the right game. If You remember only the name of the game provider, then You can also use the filter by game providers on our website.
    However, please, pay attention to Your country of residence, as this factor may affect the absence of the game, because each game provider has its own list of prohibited countries.

  • I added the game to my favorites, where can I find it?

    You can find the games that You have added to “Favorites” in the side menu of the website, in the “Casino” section, the “Favorites” subsection. And also on the Casino page in the category line.

     

  • I was asked to pass verification, what is it for?

    According to the rules, the administration of the Slots&Bets casino may request documents confirming the identity of the player. In order for Your account to be verified, You need to upload a photo of your document in the "Documents" section, which You can find in the side menu of Your Profile. This procedure is simple and fast. In the event that you cannot present documents for any reason, the Company has the right to suspend your account until the identity is confirmed. 

     

  • How long does it take to check my documents?

    The Slots&Bets team approaches the verification of documents very responsibly, so You won't have much time to wait. Please, in order to speed up the verification process, upload documents in good quality following the instructions in the “Documents” section.

     

  • Is my personal information safe at Slots&Bets Casino?

    We use advanced encryption technologies to transmit and store data. Your personal data (name, address, credit card information, and so on) are under reliable protection. For more information, please see our Privacy Policy.

     

  • Does Slots&Bets conduct fair play?

    Slotsandbets only provides its users with games from game providers whose integrity has been verified by various gambling commissions and which have the appropriate licenses to confirm this. We do not work with dubious game providers who cannot provide fairness test results for their games. Moreover, Slotsandbets complies with the requirements for licensing gaming operators from the Government of Curacao.

     

  • What sources are used for calculations of bets?

    Sources of results when calculating bets are given in the footer of the website in the "Sports Betting Rules" section, paragraph 6 "Sources".

  • Is it possible to block my account or take a break for a certain period of time?

    Yes, there is such a possibility. We provide our players with the option of self - exclusion or taking a break (time-out) for a specified period .

    If You want to exclude yourself from gambling, please, contact our customer support  or send an email to the Administration  [email protected] indicating the blocking period: 6 months, 1 year, 3 years or 5 years.
    Please note that self-exclusion is permanent for a set period of time and cannot be undone for Your own safety.

    There is also a "Time Out" option that allows You to take a short break from the game for a period you set: 24 hours, 1 week, 1 month or 2 months. If You want to take a short time-out in the game, You should contact our customer support or the Administration at [email protected] and indicate the period for which you want to take a timeout.

  • I feel like I have a gambling problem. Where can I get help?

    If You feel that You or someone You know may have a gambling problem, we suggest You to visit www.gambleaware.co.uk. Alternatively, You can seek assistance by contacting our support team. Our agents will guide You through the process of getting help.

  • My bonus timed-out. Why could this happen?

    In accordance with the terms of the promotion, the bonus funds may be canceled after the end of the promotion.

  • How can I use the promocode?

    If you have a promocode, You have to enter it during the registration in the "Promocode" field. 

  • What is "bonus wagering"?

    The wagering of the bonus occurs during the game in the games, which are allowed by the bonus terms. When wagering, Your bets are summed up until the value of this amount reaches the desired value. Usually this is the amount of the bonus multiplied by the amount of the wager. Example: if the bonus amount is 100 euros, and the wager is x5, then to complete the wagering you will need to place bets on: 100 euros × 5 = 500 euros.

  • What is a "Bonus?"

    Slots & Bets has a rich assortment of bonuses designed for all types of players. A bonus is extra money, free spins or other rewards. The most popular form of bonus is the deposit bonus and free spins.
    If you are offered a first deposit bonus, for example 100% up to 100 EUR + 30 FS, you can subscribe to it and activate it by making a deposit. In this case, you will receive double the amount + 30 free spins, thereby increasing your chances of winning in our extensive library of games.
    For example, if you deposit €50, we will give you an additional €50 and 30 free spins on a game of your choice, meaning you will have €100 to play and 30 free spins to start.

  • Which bonuses can I get at Slots & Bets?

    Each registered user in Slots & Bets has the opportunity to receive a Welcome Package - 350% up to 1000 EUR + 150 free spins. The welcome package consists of the following 6 bonuses:

    - 20 FS for registration;

    - 100% bonus up to 100 EUR + 30 FS for the first deposit;

    - 50% bonus up to 200 EUR + 20 FS for the second deposit;

    - 50% bonus up to 300 EUR + 30 FS for the third deposit;

    - 50% bonus up to 300 EUR + 20 FS for the seventh deposit;

    - 100% bonus up to 100 EUR + 30 FS for the tenth deposit.

    In addition, Slots & Bets offers a variety of Reload Bonuses, 10% Cashback on Fridays, Loyalty Level Up Bonuses, Cash Bonuses, Birthday Bonuses, Individual Bonuses, Themed Bonuses and more.
    Visit our Promotions and Bonuses pages for more details on each bonus.

  • How can I activate the bonus?

    First, you need to subscribe to the bonus in the "My profile" section - "My bonuses" - "Available" bonuses tab. After the bonus subscription is completed, you need to make a deposit in order for the bonus activation event to be executed. After that, the active bonus will be displayed in the section "My profile" - "My bonuses" - "Active" bonuses tab.

  • How can I activate my free spins?

    1. Slots & Bets offers you free spins in combination with a deposit bonus. Therefore, they are part of the deposit bonus. Winnings from free spins are credited to your bonus balance.
    To activate free spins, you need to subscribe to the preferred bonus in the "My profile" section - "My bonuses" - "Available" bonuses tab. After the bonus subscription is completed, you need to make a deposit in order for the bonus activation event to be executed.
    An active bonus will be displayed in the  "My profile" section - "My bonuses" -  "Active" bonuses tab.

    2. Slots & Bets also offer you free spins without a combination with a bonus. To activate free spins, you need to subscribe to the preferred bonus in the "My profile" section - "My bonuses" - "Available" bonuses tav. After the bonus subscription is completed, you need to make a deposit in order for the bonus activation event to be executed.
    An active bonus will be displayed in the  "My profile" section - "My bonuses" -  "Active" bonuses tab.

  • How does wagering work on games available on Slots & Bets?

    Slot games - 100% (except for the list of providers prohibited from wagering and slot games from the list of games prohibited from wagering, which are listed in the “General Rules of Bonus Policy”)
    ALL other types of games - 0%.
    Example: You bet 100 EUR on slot machines. These 100 EUR will be taken into account when wagering the bonus, because the slots have 100%.

  • Where can I see how much I have left to wager my bonus?

    To see the total wagering amount and how much you have already wagered, you need to find your active bonus, which is displayed in the "My profile" section - "My bonuses" - "Active" bonuses tab. On the card of this bonus you will find the bonus wager.

  • How to place a bet on sports?

    Select the sport you are interested in, in the left menu (in sportsbook), then choose the name of the tournament. A line will open in front of you where you can select an event and a coefficient on the expected outcome of this event.

    You can find additional outcomes for the proposed events by clicking on the link.

    Your chosen coefficient will be automatically added to the coupon. You only need to select the bet type and bet amount and click the button "Make bet".

    The start time of events is displayed in accordance with the time zone set in the operating system settings of the device through which you access the website.

    Live bets are accepted in the same way. In the sportsbook, go to the “Live” section, and you'll see a line with a convenient interface infront of you, the data on which will be updated online. All events in the Live Betting section take place in real time. Select an event and a coefficient on the expected outcome of this event. Your chosen coefficient will be automatically added to the coupon. You only need to select the amount of the bet and click the "Make Bet" button.

  • What are the types of bets and how to place them?

    Ordinary - a bet on the prediction of the outcome of one event. The win on a single bet is equal to the product of the bet amount by the coefficient set for the given outcome of the event.
    To place an Express bet, select two or more event outcomes (but not more than 20). In the bet slip, make sure that the Express tab is selected, then enter the bet amount and click on the “Bet” button.
    System - a complete combination of parlays of a given size from a predetermined number of events (the maximum number of events in the system is 20).
    To place a System bet, select three or more event outcomes (but not more than 20). In the bet slip, make sure that the System tab is selected, select the bit depth of the system, then enter the bet amount and click on the “Bet” button.
    For more detailed rules, please follow the link.

  • How can I make sure that my bet was accepted?

    After you confirm your bet on the coupon by clicking the "Make Bet" button, You will see a confirmation window that Your bet has been successfully accepted. Each successfully placed bet appears in the My Bets section at the top of the Sportsbook sidebar. Please note that a bet that has already been placed cannot be cancelled. Also, mistakenly placed bets cannot be cancelled.

  • Where can I view my bets?

    To view your bets, go to My Bets section at the top of the Sportsbook sidebar. In the window that opens, select the period and the status of rates by filters.

  • What is cash out?

    Cashout (bet sale) is an option that allows players who have made bets, to withdraw money from a bet ahead of time. In this case, you either earn less than the originally planned amount, or you lose, but less than you could lose without using the cashout. 

  • How can I become a member of the loyalty program?

    All Slots & Bets players automatically become members of our loyalty program and everyone can get great rewards just for playing. All you have to do is play your favorite games.

  • What privileges will I get if I actively participate in the Slots&Bets loyalty program?

    Slots & Bets offers its users a wide variety of rewards for increasing loyalty levels such as: 10% Friday cashback, a variety of free spins on weekends, weekly Reload bonuses, monthly deposit bonuses, Cash bonuses, private tournaments, increased withdrawal limits, gifts on special occasions , such as a birthday, as well as a personal manager who will accompany you every step of the way - this is just the tip of the iceberg!

  • How to reach the maximum VIP level of the loyalty program?

    The more you play, the higher your level, the more privileges you get. If you become a regular Slots & Bets player, you can enter our exclusive VIP club with special rewards.

     

  • Why am I not receiving emails from Slotsandbets?

    First, you should check if you are subscribed to our newsletter. This can be done by going to "My profile", section "Contacts". There you will be able to check if you have a check mark on "Subscribe to the newsletter by e-mail".

    If you have a subscription, we recommend that you check your spam and junk folder.
    If you are still not receiving emails from Slotsandbets, please contact s[email protected] and we will help you resolve this issue.

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